Frequently asked questions

A collection of answers to the questions we receive most often.

Application and contract questions

For affiliates

What kind of procedure do I have to go through if information I provided when applying, such as my name, changes?
The procedure depends on the contents of the change and the product you are using.
Call +81(0)570-039-440 for more information.
What should I do if I want to revise what I wrote in the contract form?
For changes to your name or date of birth, draw a double line through the old information and affix your seal. Use double lines for changes in other parts.
If you will use an APLUS Anshin Rent Guarantee, please rewrite the contract.
May people on welfare, unemployed people or foreign nationals apply?
Yes.
May students apply?
If you are in your third year of high school and expect to graduate, you may apply. However, the time when we can accept your application depends on the product.
Call +81(0)570-039-440 for more information.

For those who have entered into a contract with us

What should I do if I want to change my debit account?
The department you should contact depends on the product you are using.
First, call +81(0)570-039-440.
I have cancelled my lease, so I also cancelled my guarantee. Do I need to complete some procedure?
You don't need to go through a cancellation procedure for our guarantees. Please cancel the lease contract with the real estate management company.

Repayment questions

I would like to talk to you about my payment, but how can I contact you?
For payment matters, please call the following number.
Dedicated number: +81(0)3-6636-0990
I would like to talk to you about payment. How late can I call?
The consultation desk for payments is open from 9 a.m. to 6 p.m., Monday to Friday, and is closed Saturdays, Sundays and national holidays.
There was no withdrawal from my account. How should I pay?
Pay by bank transfer. The payee account number depends on the contents of your contract, so call the dedicated phone number below.
Dedicated number: +81(0)3-6636-0990

Credit card questions

A credit card should have been issued, but it hasn't arrived yet. What should I do?
Please contact the credit card company.
I want to know about usage of my credit card.
Please contact the credit card company.
Please tell me the contact information of the various credit card companies.
Life Card: +81(0)45-914-7003　
AEON Card: +81(0)570-071-090　
APLUS T-Card: 0120-291-112